Terms & Conditions

In these terms & Conditions, “we”, “us” and “our” refers to 911 Computer Repairs. By approving a quotation or using services or products offered by 911 Computer Repairs, you are entering into a contract with us and our terms below explain our obligations to you and what you will be agreeing to.

REPAIRS AND UPGRADES

Our standard form of payment is strictly Cash On Delivery (COD) and can be in the form of Cash or Electronic Transfer (Subject to confirmation of payment by our bank).
We do not issue cash refunds. A credit note will be issued if hardware or components are returned within 48 hours, provided goods are in their original packaging, including all manuals and accompanied software, and provided that the items are in a resalable condition.
After our technician has performed a diagnostic test to see what is wrong with the computer, we will provide a quotation for repairs which must be approved by the customer before we can commence with the repair work. Quotations are valid for 7 Days only, unless otherwise stated. A 50% Deposit will be required to commence with repairs or services as quoted, or 70% to confirm orders for Custom Built PC’s or the supply of products, software or hardware. Rejection of quotation for repairs will be charged at a flat rate of R200.00 for services offered and re-assembly. If at any time after you have approved our quotation and wish to cancel the repair, you will be liable to pay for any parts that have been ordered for your repair and the cost of labour of the agreed quotation.
If your computer system is still under manufacturer warranty, our services may affect your warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty prior to approving our quotation.
Unless stated otherwise, all services and products offered by 911 Computer Repairs carry a one-year warranty. If in the unlikely event that the same problem occurs that we have repaired or any fault which is directly related to the service provided, we will either try again to fix the problem at no extra charge, or if we can not repair the problem, we will refund your payment for services offered. This excludes faults caused by other components after the repair has been completed, or by faults caused by incorrect use of software or downloaded material, virus/malware infections or by faults arising from accidental damage or incorrect use of the products. Any queries or defects regarding services offered or purchased products (This can include repairs, maintenance, hardware or software) must be reported within 48 hours of the fault arising. Please note that you are responsible for returning your device to us in this instance or we can arrange transport at a communicated rate.
When a computer is submitted for repairs, it is the responsibility of the client to backup all important software and data before we access your system. We do not accept any responsibility for the loss of data or product keys associated with paid software, information or programs on your computer. In the event of submitting the computer for data backup, data restoration or complete system overhaul, the original software installation disks and/or product keys must accompany the computer when submitted for repair. We reserve the right not to install, reinstall or diagnose any software that might be pirated or downloaded illegally.
We will not be responsible or liable to any service performed for you regarding any financial loss, or loss and interruption to business or contracts, or failure by you to follow our instructions or recommendations, or any losses or issues you may suffer due to your use of/failure to use any anti-virus software.
All hardware or components installed as the result of a repair or upgrade will have a one-year manufacturers warranty from the date of purchase (unless otherwise stated). There will be no warranty on existing components or hardware. While we will make sure to handle your computer with utmost care, we do not accept liability for any unforeseen hardware failure that may occur while a computer or components are in our possession.
For some repairs we might have to reinstall your current operating system or upgrade to the latest version (depending on compatibility to your computer), which might include wiping your hard drive completely. This will require your data to be backed up prior to be wiped and this will incur additional costs if this has not already been done.
Delivery of serviced or repaired computers or components is not included in the quotation. If delivery is required we will assess the delivery fee and include it in your quotation.

ON SITE REPAIRS AND CALL-OUTS

In the event of an on-site repair, Full access to the equipment and network must be provided to accommodate the repair. We will also need you to follow some reasonable instructions and provide relative information.
Your computer system should have a valid Operating system installed and we might request your Original License. If this can not be provided, we can install a new Operating System if necessary and this will incur additional costs and labour. We will not work on any unlicensed operating systems.

REMOTE DIAGNOSTICS & REPAIRS

In order for us to diagnose or repair your computer remotely, you will need a stable internet connection. In most cases we will use TeamViewer to access your computer, and we will need your authorization to proceed.
Some issues can not be resolved remotely and will require you to deliver your computer to our workshop or we will pick it up at your home or office at an additional fee, which will be included on the final invoice. This will be communicated to you at the time of diagnostics.

Terms & Conditions

REPAIRS AND UPGRADES

Our standard form of payment is strictly Cash On Delivery (COD) and can be in the form of Cash or Electronic Transfer (Subject to confirmation of payment by our bank).

We do not issue cash refunds. A credit note will be issued if hardware or components are returned within 48 hours, provided goods are in their original packaging, including all manuals and accompanied software, and provided that the items are in a resalable condition.

If your computer system is still under manufacturer warranty, our services may affect your warranty validity. It is your responsibility to assess the effect of our services on any manufacturer’s warranty prior to approving our quotation.

Delivery of serviced or repaired computers or components is not included in the quotation. If delivery is required we will assess the delivery fee and include it in your quotation.

ON SITE REPAIRS AND CALL-OUTS

In the event of an on-site repair, Full access to the equipment and network must be provided to accommodate the repair. We will also need you to follow some reasonable instructions and provide relative information.

Your computer system should have a valid Operating system installed and we might request your Original License. If this can not be provided, we can install a new Operating System if necessary and this will incur additional costs and labour. We will not work on any unlicensed operating systems.

REMOTE DIAGNOSTICS & REPAIRS

In order for us to diagnose or repair your computer remotely, you will need a stable internet connection. In most cases we will use TeamViewer to access your computer, and we will need your authorization to proceed.

Some issues can not be resolved remotely and will require you to deliver your computer to our workshop or we will pick it up at your home or office at an additional fee, which will be included on the final invoice. This will be communicated to you at the time of diagnostics.